Operations
Operations Knowledge Hub
A searchable, cited answer engine over ten years of runbooks, tickets and wiki pages.
- Faster ticket resolution
- 45%
- Weekly active users
- 2.1k
- Stack
- pgvectorClaudeSlack APINext.js
The challenge
Institutional knowledge was scattered across tools and locked in senior engineers' heads.
Our approach
- 01Indexed wikis, tickets and chat with permission-aware retrieval
- 02Answers cite their sources and link back to originals
- 03Feedback loop flags stale documents for owners
More work
Healthcare
62%
Calls deflected
3 min
Avg. booking time
Clinic Intake Assistant
A privacy-first assistant that handles appointment requests, symptom pre-screening, and FAQs for a multi-site clinic group.
Read the case studyFinance
<80ms
p99 latency
31%
Fewer false positives
Real-Time Fraud Scoring
Streaming transaction scoring with reason codes that analysts can read, for a digital lender.
Read the case studyEnterprise
11k
Tasks / month
4.2x
Throughput
Back-Office Agent Suite
Supervised agents that process invoices, onboarding packets and access requests with a reviewable trail for every step.
Read the case studyStart here
Tell us what you want to change.
Bring the problem, the number it should move and your deadline. We will come back with a plan within a week.